FAQ

Q1. Can I have a sample order?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.


Q3. What is the minimum quantity request?

A: 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new items with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.

Q6. Is it OK to print my logo on the jewelry?

Yes,we have tow way to add logo,one is laser logo image on the surface of products,but need there is enough spece to laser the logo.another is to add one small logo tag in the end of the chain,needs there is chain in the products or can add chain in the products.

for stock orders,orders placed in our website directly,we will charge extra $0.3 to do your logo,and the minimum amount for your order at least should be US$1000

Q7. Can you do customized designs?

Yes we can do customized designs,you need communicate with our sales about how you do it in detail,incluiding

1,photo or draft for well discribe the item you need,the more clear the better

2,jewelry type(earring/necklace/pendant/bangles/bracelets/sets of them)

3,metal color（silver/gold）

4,size (normally length,width or thickness depends on the design)

5,logo (lase logo/add small logo tag on chain) and clear photo for logo

6,chain(we use cross chains for all necklace if without your special request)

7,package(we pack individually with no logo package if without your special request)